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Privacy Policy

Walkers Saw Shop Ltd. values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Walkers Saw Shop Ltd. collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

 About this Policy

 This Privacy and Security Statement describes the privacy practices of Walkers Saw Shop Ltd. It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Visits to our store or attendance at one of our events
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements or emails
  • Through our authorized service providers

Collecting Personal Information

Information We Collect

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PAY PAL account or gift card and authentication information, such as your signature. If you apply for credit or a Commercial finance program, we might collect information related to your application.

Returns information. When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and provide acceptable government-issued photo ID. We collect this information to process and track returns and to help detect and prevent fraud, make return authorization decisions and otherwise administer our loss prevention program. To learn more about our Returns Policy, click HERE

Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information. If you use our mobile websites or applications, we may collect location data obtained from your mobile device. If you use our websites, we may collect location data obtained from your IP address. provide product pricing and availability at our store near you and driving directions to our store.  Certain of our mobile applications may also use this information to determine if you are shopping or otherwise located near or in our store. If you are, we may present you with information relevant to in-store customers. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device. 

Employment-related information. If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).

 Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.

Other information. We may collect any of the information or content that you provide through our websites, mobile applications, or online forums.  If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools.

We may also capture your image with closed circuit television cameras when you visit our stores, to prevent or detect fraud and promote security. For certain services, such as some equipment rentals, we may request that you present additional personal information and identification, such as a driver's licence and verification of insurance.

 When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below)   “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information 

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags.
  • Disclosure for a business purpose: shared with our processor BigCommerce 

 

Tracking Tools We Use

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies.  We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:

  • To track visitors to our websites.
  • To recognize returning customers.
  • To learn what site referred you to our websites or mobile application.
  • To store your password if you are registered on our website.
  • To personalize your experience on our website, mobile application and on third-party social networking websites, plug-ins and applications.
  • To collect and store geographic data determined by the IP address of your computer.
  • To optimize and tailor our websites and mobile application.
  • To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may collect information about your online behaviour on our mobile applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
  • So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests.
  • To provide correct pricing and ads for the local store you select. 

Controlling Our Tracking Tools

  • Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, Why? Because flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites.  If you block or delete cookies, not all of the tracking that we have described in this policy will stop.
  • Our “Do Not Track” policy: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.

    Controlling Online Interest-Based Ads
  • We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on our websites or mobile applications. This may also include ads served on other companies’ websites. These ads may be based on information about your online activity collected by us or third parties on our websites or other third party websites. For example, information collected when you register for a website, like your postal code may be used to deliver an ad for people in your area.  These ads may also be based on your activities on our websites or on third party websites.
  • Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt-out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.

 

Order information 

My Account Registration and Use

My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and home improvement projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information

 

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor BigCommerce, Suppliers of the products we sell and service, (for the purpose of warranty and product registration), Chase payment tech, UPS, Canada post.

 

Customer support information

 

  • Examples of Personal Information collected: Name/or business, address, phone number and email
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose:
  • Husqvarna, Stihl, Echo/BearCat, BePressure, Firman, Briggs&Straton, Ariens, Makita

 

We may need personal information as Name, Address, Phone number, Email.

 

Product description, Proof of purchase.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. walkerssaw@shaw.ca

 

Sharing Personal Information

 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

 

  • We use BigCommerce to power our online store. You can read more about how BigCommerce uses your Personal Information here: https://www.bigcommerce.ca/privacy/.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

 

 

Using Personal Information

 

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

 

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor BigCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

 

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Your rights

GDPR

 

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below walkerssaw@shaw.ca 

CCPA 

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below walkerssaw@shaw.ca

 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

 

Cookies

 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

We use the following cookies to optimize your experience on our Site and to provide our services.

 

Cookies Necessary for the Functioning of the Store

 

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_BigCommerce_u

Used to facilitate updating customer account information.

 

Reporting and Analytics

 

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

BigCommerce analytics.

_BigCommerce_fs

BigCommerce analytics.

_BigCommerce_s

BigCommerce analytics.

_BigCommerce_sa_p

BigCommerce analytics relating to marketing & referrals.

_BigCommerce_sa_t

BigCommerce analytics relating to marketing & referrals.

_BigCommerce_y

BigCommerce analytics.

_y

BigCommerce analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at walkerssaw@shaw.ca or by mail using the details provided below:

 

Walkers Saw Shop Ltd.

3653 Shenton Road

Nanaimo B.C.,

V9T 2H1