Shipping & Returns

Last updated: 2026-01-28

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is the result of our error (for example, you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper. This timeline includes:

5–10 business days for the package to reach us
3–5 business days for us to process your return
5–10 business days for your bank to complete the refund

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Shipping Information

Your shopping cart reflects an estimated shipping cost based on the shipping method you choose. This estimate assumes all items in your cart are shipping to a single address within Canada or the United States.

Some items may require special handling due to:

size or weight
hazardous materials
insurance requirements

These factors may result in additional charges. If adjustments are required, we will notify you by email before processing your order. Shipping rates are subject to change without notice.

Platform Note (Commerce.com)

Our online store is hosted on Commerce.com, which processes certain order and shipping information on our behalf, including fraud screening and order management.

Shipping Rates

Shipping rates are calculated based on:

package size
package weight
destination
selected shipping method

We offer a variety of shipping options within Canada and the United States, which may include ground, expedited, express, or other available services depending on the carrier and destination.

Shipping Time

We make every effort to process and ship your order the same day it is received. Orders received late in the day may ship the next business day.

Please note:

Slight delays may occur during holidays or high‑volume sale periods.
Pre‑orders (out‑of‑stock items) typically take 2–3 weeks, depending on manufacturer availability.
If a manufacturer is out of stock, we will email you with an updated estimate.

Shipping to the United States

Orders to the U.S. may ship using a variety of carriers and service levels, depending on destination and customer selection. A physical address is required — no P.O. Boxes.

Customers are responsible for any duties, tariffs, or taxes applied at the border.

International Orders

International orders may be shipped using available carriers and service levels. A physical address is required — no P.O. Boxes.

Customers are responsible for any duties, taxes, or customs fees associated with international shipping.

For international shipping quotes or questions, contact us at: 1‑250‑585‑1320 or orders@walkerssawshop.com (Monday–Saturday, 8:00am–5:00pm)

Undelivered and Lost Packages

If your package is not delivered or is lost in transit, please contact us within 30 days of the shipping date. After this period, we may not be able to assist.

We will make every effort to locate your package and resolve the issue quickly.

Please note:

We are not responsible for packages lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer.
Commerce.com may use automated tools to detect address or order issues, but final responsibility for accurate shipping information rests with the customer.

U.S. Tariff Notice

WARNING: Shipments to the U.S.A may be subject to tariffs after crossing the border. The customer is responsible for these charges if they occur.